Refund policy

Velmont Chrono wants every order to arrive as anticipated and in suitable condition. If you are unhappy with your purchase or encounter an issue with your order, contact our support team so we can assess the circumstances and outline the options offered under this policy.

1. Return and Refund Period

You may submit a return or refund request within 30 days after delivery. Eligible products must be unused, remain in the condition in which they arrived, and include all original packaging.

2. Starting a Request

To open a return or refund request, email support@velmontchrono.shop. Include your order number and a short description of why you are making the request. Once the information has been reviewed, our team will issue authorization and return directions when applicable.

You can also begin the process through our Refund Portal: https://refundsportal.com/velmont-chrono-shop

• When a return is authorized, we will provide the relevant return address and shipping directions;
• The product must be returned in accordance with those directions;
• After the returned item arrives and passes inspection, any eligible refund will be issued.

3. Refund Timing and Payment Method

Eligible refunds are sent to the original form of payment. After the returned product has arrived and been assessed, we typically process approved refunds within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the funds become visible in your account.

If a product arrives damaged, faulty, or substantially different from the item ordered, Velmont Chrono will pay the applicable return shipping cost and offer either a replacement or a full refund. If a return is requested solely because the customer changed their mind, the original delivery charge and return shipping expense may be nonrefundable.

4. Missing, Late, or Damaged Shipments

Carrier interruptions and customs procedures may occasionally affect delivery schedules. If a package is significantly delayed, seems to be missing, or arrives damaged, email support@velmontchrono.shop. We will examine the tracking and shipment information and, where appropriate under this policy, help with tracing, replacement, or refund options.

5. Payment and Cardholder Protections

Contacting Velmont Chrono first is often the fastest way to address an order concern, but you are not required to do so before exercising any available rights. You retain all rights granted under applicable law and your cardholder agreement, including the right to contact your bank or card issuer regarding a transaction.

6. Contact Details

Email: support@velmontchrono.shop

Refund Portal: https://refundsportal.com/velmont-chrono-shop

Effective date: September 29, 2026