Contact information
Thank you for visiting Velmont Chrono.
Whether you have a question before ordering or require help with an existing purchase, our customer support team is ready to assist.
Reach Our Support Team
For product details, order support, delivery enquiries, or assistance with a return or refund, contact us at:
Our customer support team can help with:
- Questions regarding Velmont Chrono products
- Order status and tracking information
- Dispatch, shipping, and delivery issues
- Return and refund enquiries
- Products received damaged, faulty, or different from the order
When contacting us about an order, include your order number. If your concern involves a damaged, faulty, or incorrect product, clear photographs may allow our team to assess the matter more quickly.
You can also submit a return or refund request through our Refund Portal. The portal is optional, and you may always contact us directly by email at support@velmontchrono.shop.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We generally strive to reply within one business day.
Effective date: September 29, 2026